This is my first flight by Japan Airlines. I was expecting quite good services and food as Japan is know to meticulous and of good quality. Moreover, my parents took a flight to Hokkaido via JAL and was full of praise for JAL.
The seats was comfortable to me. My mum complained the new design of chair seat is not really suitable for her back. I think it is just that the seat design is comfortable to most people but not tio some.
The food was the main problem of the flight. We took a midnight flight to Tokyo. No midnight snack /drink was offered. The only meal offered was two hours before landing. Most flights I taken will at least offer a light snack.
Most airlines or all airlines I have taken offered two choices of food. JAL has only one option for breakfast which is soup with bread. Firstly, I was disappointed firstly with the lack of choices. As an Asian airline, I would expect something more Asian and if another choice is offered, something more to modern western taste buds.. My parents do not like the soup, therefore, they have to make do with cold bread and a hot drink. I am not a fan of pumpkin soup too, but when you are hungry and tired, you have to make do with anything they offered.
On the flight back, which was an evening flight. We were hoping for a better meal.The only options available was either beef with something or a beef burger. The only options available on flight was beef. We were visibly upset as we did not realize beef is a special request. There was no special meal for no beef. The main reason is also we took quite a number of flights with various airlines and never encounter beef as a special request. They will have a safe option like chicken or seafood. The second reason is a large number of Asians do not consume beef due to their religious beef and JAL do not seems to realise that.
The saving grace of the day was one kind and helpful air stewardess, although one make some remarks on us being too troublesome. I did not manage to get the name of the helpful air stewardess, but she manage to get one fish meal for my parents. She tried to remove the beef and serve as the side dishes as she was worried that we did not eat anything on the long flight. We tried to eat some food but the fragrance of the beef was too nauseous for us.
I will not recommend JAL to people who are picky about flight food. If you are someone who has no interest in flight food. It was a great flight.