I have tried various airlines throughout my years of travel, more than 20.
I heard rumors of American airlines not being up to par and how Emirates is one of the best airlines around.
I was hesitant about taking Delta airlines last year to Japan, but it was almost $200 cheaper than Japan Airlines. However, the flight turn out to be much pleasant than I expected. They provide cheap earplugs and eye mask so you can have a better sleep. They also provide bottles of mineral water so that if you can keep yourself hydrated throughout the flight without having to ask for it. and bottles are definitely easier to store than cups. The flight entertainment was good and so was the leg space.
This May/June, I took Emirates to Melbourne. I was looking so forward to it as I have heard of it good reputation. I did not have a chance to take it throughout my years of travel, usually due to pricing.
I posted a photo on my instagram when I boarded my flight, good leg space and good selection of movies.
It was an overnight flight which departs at 1040pm and will reach melbourne around 740am ( Melbourne timing). Around one plus after the plane took off, supper was served. Then the lights were dimmed, which is time for us to sleep. It is important to sleep on overnight flight so when we reached Melbourne, we can start on our trip. And I believe most people do not have the luxury to catch up on their sleep immediately when they reach Melbourne. The flight was around half full as a lot of people were taking up 2 to 3 seats so they can have a good sleep. Emirates decided they need around 3 hours to serve breakfast, they woke up around 440am ( Melbourne time) and 240am ( Singapore time).
It was frustrating to be woken up and it was so hard to go back to sleep. We have two hours left after breakfast. I wrote to Emirates inquiring about this but they say they have no rules or schedules for the staff to follow, they can serve anytime they want. What a cool airline, staff are allowed to do what they want.
For the return flight, we had this interesting air stewardess. When she was serving drinks, she just push it roughly to us. The drink almost spilled and startled us and the air stewardess, she just move on with her job with no apology.
During dinner time, the person in front of one of us had her seat inclined all the way down. We thought just wait for the air stewardess because some people get agitated if you pinpoint their actions. The tray was those folded in two, but as the chair was inclined all the way down, there was no way we can put the tray down. The air stewardess came to serve dinner, she took no notice and shoved the tray at my friend. She was frustrated with my friend when her tray was not down. Then she finally realize that she need to ask the person to sit upright. My dinner has been a small corner open up, and my sauce was somewhat dried up. I only realized that mine was dry as my friends had their meal served 5-10 minutes later.
During the snack time before we reach Singapore around 2 hours which is around 10 pm Sg time, they started distributing food on small little plates. On the menu, it wrote beef or cheese/ vegetarian pie. Who will remember when you just woke up? They started passing it to any passengers who make eye contact with them. My pie was overturned, I thought they changed to serving pancakes as it does look like a pie. They were busy just passing pies on little plates, not serving.You put out your hand and you get a pie. This time round, they decide not to wake passengers up by switching on the light. After passing the pies around, they decided to do it professionally with the trolley. They started to offer choices to passengers. We knew that as they were offering it to the passengers right in front of us. We were upset because we choose to take the pie first, we were not give a choice or told what was the food. As they did not switch on the light, you can hear the air stewardess shrieking that she cant see the marking on the pie. It was loud. I do not take beef, I took a small bit of the pie, I almost ate the beef. It was upsetting to me.
We decided not to make a scene as the air stewardess was busy. We were tired, so we will use very not nice words on the air stewardess.
We decide to just write an email asking Emirates how and why. Emirates' reply was great. They say they have no rules to when food was served, how it was served, seats having to be upright during meal times. In other words, the air stewardess are just trained to serve food and operate whatever things. They told me I was given beef pie due to pies running out and I did not indicate my choice. I told them in the email, there were cheese/vegetarian pies but I was not offered it. They do not read the email. I do not mind if there is no cheese/vegetarian pie. If I did not indicate, I don't mind not eating as it was my fault. They were ample cheese pies but they just choose not to offer it. Moreover, t hey encourage me to make a fuss on the plane or if not, it is too late. To them, the air stewardess and staff need nothing much wrong.
If you want to work with an airlines, choose Emirates. They are so easy going with their staff.
If you want to enjoy your flights, choose anything but Emirates.
This is upside down pie, how professional Emirates is.